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Health Canada is targeted by an investigation by the Office of the Commissioner of Official Languages (OCOL) after massive messages were sent in English to encourage people to download the COVID Alert app, has learned The newspaper.
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“We received 13 complaints related to this incident. We are currently under investigation, and therefore I can not discuss these complaints any further since the law obliges me to secrecy of the investigations ”, confirmed in Newspaper Commissioner Raymond Théberge.
Only in english
Last week, Bell was forced to apologize after sending English messages to its French-speaking customers due to a “system error”.
“A system error caused some Bell customers in Quebec to receive text messages regarding the COVID Alert application in English only,” Bell spokesperson Caroline Audet admitted.
Investigation
Gold, The newspaper learned that in the wake of this misstep, the Ministry of Health is in the sights of the CLO.
“This type of incident worries me very much. Numerous gaps in terms of bilingualism have been exposed in recent years and since the start of the pandemic, ”continued Raymond Théberge.
Over the next few weeks, the Office of the Commissioner of Official Languages plans to table a report to help Ottawa.
“I have also looked into the issue and I will soon publish a report in which I will propose possible solutions to the federal government in order to prevent this type of failure from recurring”, he concluded.
